Was Ist Ein Backup Beim Handy

This a article applies to iOS devices running ausführung 5.7.0 and later and Android devices running version 6.6.0 und later.

Du schaust: Was ist ein backup beim handy

The bethlsim.com Authenticator apps backs up your account credentials and related app settings, such as ns order of your accounts, to die cloud. You kann then use the apps to recoup your information on a neu device, potentially preventing getting locked out or having to recreate accounts.

Each back-up storage location requires sie to schutz one mitarbeiter bethlsim.com account, und iOS requires freundin to deshalb have in iCloud account. You tun können have multiple accounts stored in that einzel location. For example, you kann sein have a mitarbeiter account, a work or school account, and a personal, non-bethlsim.com account like weil das Facebook, Google, und so on.


Important: Only her personal und non-bethlsim.com account credentials room stored, which contains your username und the account confirmation code that"s required kommen sie prove her identity. Us don"t store any type of other information associated with her accounts, including emails or files. We also don"t associate or share her accounts in any method or with any type of other product or service. Her IT admin doesn"t get any information about any des these accounts.


Back hoch your account credentials

Before freundin can rückseitig up her credentials, you must have:

Turn on wolke backup zum iOS devices

On your iOS device, select Settings, select Backup, and then revolve on iCloud backup. Your account credentials space backed up to your iCloud account.

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Turn on wolke backup for android devices

On your android device, select Settings, select Backup, and then turn on Cloud backup. Your account credentials space backed up to your wolke account.

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Recover your account credentials top top your neu device

You kann sein recover her account credentials indigenous your wolke account, but freundin must zuerst make sure that the account you"re recovering doesn"t exist in the bethlsim.com Authenticator app. Weil das example, if you"re recovering your angestellter bethlsim.com account, you must do sure sie don"t have a personal bethlsim.com account already collection up in the authenticator app. This check is important so we kann be certain we"re notfall overwriting or erasing an existing account von mistake.

To recover your information

On her mobile device, offen the bethlsim.com Authenticator app, and select Begin recovery.

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Sign bei to her recovery account using the mitarbeiter bethlsim.com account freundin used during die backup process. Your account credentials are recovered kommen sie the new device.

After sie finish your recovery, you might notice that your mitarbeiter bethlsim.com account confirmation codes in the bethlsim.com Authenticator app are different betwee your old und new phones. Die codes space different due to the fact that each device has the own distinctive credential, but both are valid and work while signing bei using their particular phones.

Recover accounts requiring more verification

If you use push notifications v your mitarbeiter or arbeiten or school accounts, you"ll get bei on-screen alert that says freundin must provide added verification prior to you kann sein recover her information. Due to the fact that push notifications require using a credential that"s tied kommen sie your particular device und never sent over ns network, you must prove your identity before ns credential ist created on her device.

For mitarbeiter bethlsim.com accounts, you kann sein prove her identity über entering her password along with an alternate emails or phone call number. Zum work or college accounts, you must scan a QR password given zu you von your account provider.

To provide more verification weil das personal accounts

In the Accounts screen of the bethlsim.com Authenticator app, tap die account you want zu recover to offen the full display view von the account.

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Tap ns tile weil das the account you"re recovering and then madness the option to sign bei to recover. Go into your password and then check your e-mails address or phone call number as additional verification.

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To provide much more verification for work or college accounts

In the Accounts screen of the bethlsim.com Authenticator app, tap the account freundin want to recover to offen the full display screen view of the account.

In the full display screen view, insanity the auswahl to scannen a QR code zu fully recover.

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Notes: 

For more die info about QR codes and how kommen sie get one, see Get began with the bethlsim.com Authenticator app or Set trost security die info to use an authenticator app, based on whether her admin has actually turned on defense info.

If this ist the zuerst time you"re setting up die bethlsim.com Authenticator app, freundin might obtain a sofort asking whether kommen sie allow the anwendung to accessibility your camera (iOS) or to allow the app to take it pictures und record videos (Android). Enable camera access deshalb the authenticator app can take it a picture von the QR code. If freundin don"t allow die camera, freundin can still set up ns authenticator app, but you"ll need to add die code die info manually. For information around how kommen sie add ns code manually, see see Manually add in account to die app.


Troubleshoot backup and recovery problems

There space a couple of reasons why your backup might notfall be available

Symptom

Suggestion

Changing operation systems

Your backup zu sein stored an the iCloud weil das iOS and an bethlsim.com"s cloud storage provider zum Android. This means that your backup zu sein unavailable if you switch betwee Android and iOS devices. If sie make the switch, you must manually recreate your accounts within ns bethlsim.com Authenticator app.

Network problems

If you"re experiencing network-related problems, make sure you"re connected to ns network und properly signed in to your account.

Account problems

If you"re experiencing account-related problems, make sure that you"re appropriately signed in to her account. Zum iOS this means that you must be signed into iCloud using the same apfel ID together your iPhone.

Accidental deletion

It"s feasible that you deleted your backup account from your previous maker or while managing your wolke storage account. Bei this situation, sie must manually recreate her account within the app.

Existing bethlsim.com Authenticator accounts

If you"ve already set nach oben accounts an the bethlsim.com Authenticator app, the app won"t it is in able to recover her backed-up accounts. Preventing recovery help ensure the your account details aren"t overwritten through out-of-date information. In this situation, you must remove any type of existing account info from ns existing accounts set up bei your Authenticator apps before you can recover her backup.

Backup ist out-of-date

If her backup die info is out-of-date, you might be asked to refresh the information von signing in to your bethlsim.com restore account again. Her recovery account is the angestellter bethlsim.com account you used initially to store her backup. If a sign-in is required, you"ll seen a red dot on your menu or action bar, or you’ll see an exclamation markierung icon prompting you to sign in to finish restoring from backup. After sie select die appropriate icon, you"ll be prompted zu sign an again kommen sie update your information.

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Next steps

Now the you"ve backed up und recovered her account credentials to your new device, you kann continue zu use die bethlsim.com Authenticator anwendung to verify her identity. Weil das more information, see Sign in to your accounts using ns bethlsim.com Authenticator app.